Have Any Questions?

How can we help you today ? Find your answer what you want know here! 

Frequently Asked Questions

How can we help you today?

Customer Design Question

We have a wide variety of products available to customize: paper coffee cups, bubble tea cups,lids and coffee sleeves.

Absolutely sure,it can be customized to your needs,such as size ,color ,volume etc.

The minimum order quantity for paper cups is 10,000 units and 10,000 if ordering PP or PET plastic ones.

It’s never easy to find the perfect balance between quality and cost when you’re ordering custom printed products. Our minimum order quantities for customized products are set by our various manufacturers, but they tend towards significant because these vendors must close down their production lines in order produce this high-end product line with such little demand as compared against other items on offer.

Off Course yes, you can send us your package design or sketch, our design team will follow and do any assistance if you need.

The cup you choose will ensure your business remains on top. We have a few different options for custom cups, our lead times vary depending on the design and production time may be as short 7-15days or long as 15-25days!



Bulk Production Question

Our company has been build since 2012 and we are one of leader coffee paper cups and bubble tea cups manufacturer,we have a fine track record of providing our customers with quality products. You can count on our staff to be there for you and your needs, whether it’s during business hours or outside of work. We have a team devoted entirely towards satisfying customers’ demands in every way possible – don’t worry if something goes wrong because they’re ready with solutions!

  • Discuss the pricing,quantities and leadtimes with our sales team first
  • Custom Design:Making print logo or special  design/packaging 
  • Samples: Making samples and Send you for review once completed
  • Order confirm: Sign a contact once samples approved 
  • Arrange Deposit: 40% deposit,and the balance will be paid before shipping 
  • Bulk Production: Will arrange mass production
  • Shipping Terms: Our Standard terms are Ex Works(EXW), if you need us to do FOB/CIF, please contact us,we will contact broker to quote price for it
  • Provide Documents required: Bill of loading/Commercial Invoice/Packing list/Certificate of origin etc;

We use eco-friendly materials for our coffee paper cups, such as FDA approved food safe paper. Our clear plastic disposable cup is made from PP(Polypropylene) which features a durable build that withstands high temperatures without breaking or discoloring.

We accept 40% deposit ,and balance before shipment, any questions on payment terms, don’t be hesitate to contact us.

The shipping process is crucial to the success of your order, so we want it handled as quickly and efficiently for you.

If you have a small order,we recommend air shipment.If it’s large and requires economy shipping service to get there on time, then sea is the better suited for your needs.

We guarantee that the materials and processes we use are the same as the confirmed samples. If the product is damaged during shipping, please contact our after-sales service team immediately, we will deal with the related problems for you within the first time and provide you with a completely satisfactory service.

Don’t see the answer you need? Please send us an email : info@topcupfactory.com   Or send us a message now below, we will get back to you within 24 hours.

Any More Questions ?

We’re here to help